Privacy Policy
Last updated: March 2026
Introduction
This Privacy Policy describes how the Professional Chaplaincy Institute collects, uses, stores and protects the personal information of its platform users. By registering or using our services, you accept the practices described in this document. We recommend reading it carefully.
Information we collect
We collect information that you directly provide when creating your account and using the platform, including: personal identification and contact data, profile photo, professional documentation uploaded for your verification process, information about your academic progress and assessments, records of acceptance of institutional documents, information related to reports or complaints you submit, and data necessary for payment and subscription processing. We also automatically collect certain technical information such as IP address, browser type and platform usage data.
Use of information
We use your information for the following purposes: managing your account and providing access to platform services; administering your training, progress and assessments; issuing certificates and professional credentials; processing payments and managing subscriptions; verifying your professional documentation and maintaining your public profile in the directory; sending transactional communications related to your account, payments, certificates and other relevant events; managing the complaints channel confidentially; moderating community spaces; and improving the quality and security of our services.
Service providers
To operate the platform, we work with trusted external providers that assist us in various technical and operational functions. These providers access only the information necessary to fulfill their function and are required to protect your data in accordance with their own privacy policies and industry security standards. We do not sell or share your personal information with third parties for advertising purposes.
Cookies and similar technologies
We use cookies and similar technologies to keep your session active, remember your language and appearance preferences, and ensure the proper functioning of the platform. Some of our service providers may also set their own cookies necessary for the delivery of their functions, such as payment processing and video playback.
Data retention
We retain your personal information as long as your account remains active and is necessary to provide our services. Issued certificates and their validation records are kept permanently to ensure their verifiability. If you request account deletion, your data will be deactivated from our systems, although we may retain certain information when necessary to comply with legal obligations, resolve disputes or enforce our agreements.
Your rights
You have the right to access, rectify, update and request the deletion of your personal data. You may also request the portability of your information or withdraw your consent at any time. To exercise any of these rights, contact us through the channels indicated at the end of this document. We will address your request within a reasonable timeframe in accordance with applicable legislation.
Information security
We implement technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure or destruction. These measures include data encryption in transit, secure authentication systems, role-based access controls and continuous security monitoring. However, no system is completely infallible, and we cannot guarantee the absolute security of your information.
Contact
If you have questions, concerns or requests related to this Privacy Policy or the processing of your personal data, you can contact us at [email protected]